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Feedback and Complaints

Scooters & Mobility Tasmania welcomes feedback from customers and NDIS participants.To provide feedback, a compliment or lodge a complaint, please use the St John Tasmania feedback system below.​​

NDIS Complaints

NDIS Participants – Feedback and Complaints

NDIS participants can provide feedback or lodge a complaint in a way that suits them best.

You can contact us:

In person
Speak directly to a staff member or manager at our office.

Phone
Call us on 1300 78 5646 during business hours.

Email
Email us at scootersandmobility@stjohntas.org.au

Online form
Use the secure feedback form available on the St John Tasmania website above.

Complaints Procedure

When feedback or a complaint is received, it will be handled by a designated manager.

The process includes:

  • Acknowledging receipt of your complaint within 2 business days

  • Contacting you if additional information is required

  • Explaining the process for investigating and resolving the issue

  • Keeping you informed of progress until the matter is resolved

All feedback and complaints are handled confidentially and in accordance with NDIS guidelines.

External Complaints Option

If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.

Phone: 1800 035 544

Online:
https://www.ndiscommission.gov.au

The NDIS Commission is an independent agency responsible for handling complaints about NDIS providers.

Hobart

177 Main Road, Moonah Tasmania 7009

03 62710346

Launceston

330 Invermay Rd, Mowbray 7248

03 6343 4226

Devonport

65 Formby Rd, Devonport 7310

03 6424 4777

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