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Choosing the Right Mobility Aid: A Guide for Seniors and Carers

  • Writer: Regina Qi
    Regina Qi
  • Mar 12, 2025
  • 1 min read

Let’s face it—getting around isn’t as easy as it used to be. Whether it’s struggling with stairs, feeling unsteady on your feet, or just needing a little extra support for longer outings, the right mobility aid can make a world of difference. But with so many options out there, how do you choose the perfect one? Don’t worry—we’ve got you covered!

Finding the Right Fit

There’s no one-size-fits-all solution when it comes to mobility aids. Some people need a little extra balance support, while others require a fully powered ride to keep up with daily life. Walkers and rollators are great for those who still enjoy walking but need some stability. Manual wheelchairs work well for individuals with upper-body strength (or a helpful companion to push). Power chairs, on the other hand, take all the effort out of movement, while mobility scooters are ideal for longer outings and greater independence.


Key Factors to Consider

Before choosing a mobility aid, think about:

  • Your Lifestyle: Do you need something lightweight and portable for travel, or is comfort and all-day usability more important?

  • Your Physical Abilities: Some scooters require good hand control, while power chairs often have joystick navigation.

  • Safety Features: Look for anti-tip wheels, good brakes, and adjustable seating for maximum comfort and security.

At Scooters & Mobility Tasmania, we know that getting the right mobility aid isn’t just about convenience—it’s about regaining freedom and confidence. Our team is here to help you find the perfect fit so you can get back to doing what you love, hassle-free.

 
 
 

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Feedback and Complaints

Scooters & Mobility Tasmania welcomes feedback from customers and NDIS participants.To provide feedback, a compliment or lodge a complaint, please use the St John Tasmania feedback system below.​​

NDIS Complaints

NDIS Participants – Feedback and Complaints

NDIS participants can provide feedback or lodge a complaint in a way that suits them best.

You can contact us:

In person
Speak directly to a staff member or manager at our office.

Phone
Call us on 1300 78 5646 during business hours.

Email
Email us at scootersandmobility@stjohntas.org.au

Online form
Use the secure feedback form available on the St John Tasmania website above.

Complaints Procedure

When feedback or a complaint is received, it will be handled by a designated manager.

The process includes:

  • Acknowledging receipt of your complaint within 2 business days

  • Contacting you if additional information is required

  • Explaining the process for investigating and resolving the issue

  • Keeping you informed of progress until the matter is resolved

All feedback and complaints are handled confidentially and in accordance with NDIS guidelines.

External Complaints Option

If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.

Phone: 1800 035 544

Online:
https://www.ndiscommission.gov.au

The NDIS Commission is an independent agency responsible for handling complaints about NDIS providers.

Hobart

177 Main Road, Moonah Tasmania 7009

03 62710346

Launceston

330 Invermay Rd, Mowbray 7248

03 6343 4226

Devonport

65 Formby Rd, Devonport 7310

03 6424 4777

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