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Description:

The Boston Pull-Apart Scooter is a portable scooter designed with front & rear suspension to give a more comfortable ride. Designed to pull apart for transportation or storage. It can fit into a car boot – tiller folds down and seat lifts off. The seat is height adjustable to help you find the right driving position and swivels 360 degrees for ease of transfer. There is a removable basket to carry belongings whilst on the move. It has solid, puncture-proof tires. It features a horn and anti-tipper.
* Only Available with Orange colour panels.

Rothcare Boston Scooter

SKU: SAMT27745

    Feedback and Complaints

    Scooters & Mobility Tasmania welcomes feedback from customers and NDIS participants.To provide feedback, a compliment or lodge a complaint, please use the St John Tasmania feedback system below.​​

    NDIS Complaints

    NDIS Participants – Feedback and Complaints

    NDIS participants can provide feedback or lodge a complaint in a way that suits them best.

    You can contact us:

    In person
    Speak directly to a staff member or manager at our office.

    Phone
    Call us on 1300 78 5646 during business hours.

    Email
    Email us at scootersandmobility@stjohntas.org.au

    Online form
    Use the secure feedback form available on the St John Tasmania website above.

    Complaints Procedure

    When feedback or a complaint is received, it will be handled by a designated manager.

    The process includes:

    • Acknowledging receipt of your complaint within 2 business days

    • Contacting you if additional information is required

    • Explaining the process for investigating and resolving the issue

    • Keeping you informed of progress until the matter is resolved

    All feedback and complaints are handled confidentially and in accordance with NDIS guidelines.

    External Complaints Option

    If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.

    Phone: 1800 035 544

    Online:
    https://www.ndiscommission.gov.au

    The NDIS Commission is an independent agency responsible for handling complaints about NDIS providers.

    Hobart

    177 Main Road, Moonah Tasmania 7009

    03 62710346

    Launceston

    330 Invermay Rd, Mowbray 7248

    03 6343 4226

    Devonport

    65 Formby Rd, Devonport 7310

    03 6424 4777

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