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 When you choose us for your mobility needs, you are supporting St John to deliver programs that make Tasmania safe. 
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OUR STORY

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Who We Are

Scooters & Mobility Tasmania is a division of St John Ambulance, dedicated to providing high-quality mobility aids and assisted living solutions.

 

Our goal is to enhance independence, promote quality of life, and support seniors, individuals with disabilities, and caregivers in their daily lives.

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Our Clients Say

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I'm chuffed with my new Shoprider GK10 from Scooters & Mobility Tasmania! Being out and about in Tassie has never felt so liberating – every ride puts a big smile on my dial and reaffirms my independence. Thanks to Scooters & Mobility Tasmania, I'm living life on my own terms. If you're ready to reclaim your freedom, I highly recommend checking out their fantastic range of scooters at Moonah, Launceston, or their brand new location on 65 Formby Road in Devonport.

Jen

Opening
Hours

Monday 8:30am-4:30pm

Tuesday 8:30am-4:30pm

Wednesday 8:30am-4:30pm

Thursday 8:30am-4:30pm

Friday 8:30am-4:30pm

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Feedback and Complaints

Scooters & Mobility Tasmania welcomes feedback from customers and NDIS participants.To provide feedback, a compliment or lodge a complaint, please use the St John Tasmania feedback system below.​​

NDIS Complaints

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NDIS Participants – Feedback and Complaints
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NDIS participants can provide feedback or lodge a complaint in a way that suits them best.

You can contact us:

In person
Speak directly to a staff member or manager at our office.

Phone
Call us on 1300 78 5646 during business hours.

Email
Email us at scootersandmobility@stjohntas.org.au

Online form
Use the secure feedback form available on the St John Tasmania website above.

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Complaints Procedure
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When feedback or a complaint is received, it will be handled by a designated manager.

The process includes:

  • Acknowledging receipt of your complaint within 2 business days

  • Contacting you if additional information is required

  • Explaining the process for investigating and resolving the issue

  • Keeping you informed of progress until the matter is resolved

All feedback and complaints are handled confidentially and in accordance with NDIS guidelines.

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External Complaints Option
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If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.

Phone: 1800 035 544

Online:
https://www.ndiscommission.gov.au

The NDIS Commission is an independent agency responsible for handling complaints about NDIS providers.

Hobart

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177 Main Road, Moonah Tasmania 7009

03 62710346​

Launceston

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330 Invermay Rd, Mowbray 7248

03 6343 4226

Devonport

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65 Formby Rd, Devonport 7310

03 6424 4777

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