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ABOUT SCOOTERS AND MOBILITY

Enhancing Mobility and Independence for All.

At Scooters and Mobility, we are dedicated to empowering older adults and individuals with disabilities by providing high-quality assistive technology and mobility aids. Our store is designed to be a welcoming space where customers can explore a variety of products that enhance daily living and foster independence. We offer personalised consultations to help you find the right solutions for your mobility needs. Our mission is to improve the quality of life for our customers by offering innovative products and exceptional service.

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Trent McHugh

Statewide

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Mel Scolyer

Devonport

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Ang Burdon

Hobart

Feedback and Complaints

Scooters & Mobility Tasmania welcomes feedback from customers and NDIS participants.To provide feedback, a compliment or lodge a complaint, please use the St John Tasmania feedback system below.​​

NDIS Complaints

NDIS participants can provide feedback or lodge a complaint in a way that suits them best.

 

You can contact us in the following ways:

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  • In person- Speak directly to a staff member or manager at our office.

  • Phone -Call us on 1300 78 5646 during business hours.

  • Email - Email us at scootersandmobility@stjohntas.org.au

  • Online form - Use the secure feedback form available on the St John Tasmania website.

 

Complaints Procedure​

 

When feedback or a complaint is received, it will be handled by a designated manager.

 

The process includes:

  • Acknowledging receipt of your complaint within 2 business days

  • Contacting you if additional information is required

  • Explaining the process for investigating and resolving the issue

  • Keeping you informed of progress until the matter is resolved

 

All feedback and complaints are handled confidentially and in accordance with NDIS guidelines.​

 

External Complaints Option

 

​If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.Phone: 1800 035 544Online:https://www.ndiscommission.gov.auThe NDIS Commission is an independent agency responsible for handling complaints about NDIS providers.

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