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Wheelchairs

Feedback and Complaints

Scooters & Mobility Tasmania welcomes feedback from customers and NDIS participants.To provide feedback, a compliment or lodge a complaint, please use the St John Tasmania feedback system below.​​

NDIS Complaints

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NDIS Participants – Feedback and Complaints
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NDIS participants can provide feedback or lodge a complaint in a way that suits them best.

You can contact us:

In person
Speak directly to a staff member or manager at our office.

Phone
Call us on 1300 78 5646 during business hours.

Email
Email us at scootersandmobility@stjohntas.org.au

Online form
Use the secure feedback form available on the St John Tasmania website above.

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Complaints Procedure
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When feedback or a complaint is received, it will be handled by a designated manager.

The process includes:

  • Acknowledging receipt of your complaint within 2 business days

  • Contacting you if additional information is required

  • Explaining the process for investigating and resolving the issue

  • Keeping you informed of progress until the matter is resolved

All feedback and complaints are handled confidentially and in accordance with NDIS guidelines.

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External Complaints Option
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If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission.

Phone: 1800 035 544

Online:
https://www.ndiscommission.gov.au

The NDIS Commission is an independent agency responsible for handling complaints about NDIS providers.

Hobart

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177 Main Road, Moonah Tasmania 7009

03 62710346​

Launceston

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330 Invermay Rd, Mowbray 7248

03 6343 4226

Devonport

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65 Formby Rd, Devonport 7310

03 6424 4777

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